Troubleshooting Tips - Coil Element and Ceramic Cooktops
Below are common questions and possible causes of problems with suggested solutions. Read these before you call for service because this may save you time and money.

Q1. Why doesn't the cooktop turn on?
•  The house fuse has blown or the circuit breaker has tripped. Check/reset circuit breaker or replace fuse. If circuit is overloaded, call a qualified electrician.
•  Possible power outage. Check house lights. Call your local electric company.
•  Service wiring is not complete. Contact service technician or dealer.

Q2. Why doesn't the surface element heat?
•  No power to appliance. Check/reset circuit breaker or replace fuse. If circuit is overloaded, call a qualified electrician.
•  Entire surface unit module is not properly plugged in.
•  Element may not be placed properly.
•  Low heat. Control may not be properly set. Turn to a slightly higher setting.

Q3. Why is the surface element too hot or not hot enough?
•  Incorrect control turned on. Make sure to use correct control knob.
•  Voltage is incorrect. Make sure the appliance is properly connected to correct power source.

Q4. Why is the food not heating evenly?
•  Improper cookware used. Choose flat-bottomed cookware of proper size to fit the element. Avoid using lightweight or warped pans. Use medium or heavyweight cookware.
•  Incorrect control setting selected. Adjust the control setting to obtain the correct amount of heat.


FREQUENTLY ASKED QUESTIONS - Gas Cooktop
Below are common questions and possible causes of problems with suggested solutions. Read these before you call for service because this may save you time and service fees.

Q1. What if burners do not ignite after several attempts?
Check to see if:
- the gas valve is open
- the burners are clean and dry
- the igniters are wet
- the cooktop is plugged in and the breaker has not tripped.
- all burners have been correctly assembled.

Q2. What if the flame goes out after being lit?
Check to see if:
- all burners have been correctly assembled.
- there is nothing blocking the gas pathway immediately at the burner.

Q3. What if the igniters no longer work?
Check to see if:
- the igniters are dry.
- there is food remains between the igniter and the burner

Q4. What if the flames appear different than usual?
Check to see if:
- the burners are properly assembled